For the most efficient help with your American Royal webcast, message Richfield directly on Facebook. Second fastest would be to email us through our Contact page.
American Royal Webcast
Live webcast property of the UPHA American Royal Horse Show.
Produced by Richfield Video Productions
Single Day - $25 / Full Week - $13o
To sign up, click a day and then click "Buy this event" to buy a subscription to the single day, or "Buy all events" to pay a one time price for access to the entire week. Then follow the steps of the purchase process. If you have further questions, check out the FAQ provided by Cleeng, listed below.
**NOTE: If you watched Lexington or the American Royal last year, you will already have a Cleeng login you can use to sign up to watch the show.
Frequently Asked Questions
What is happening?
You are able to join virtually the excitement of 2017 UPHA American Royal Horse Show. Watch a high quality LIVE video stream brought to you by Richfield Video Productions. Enjoy, interact and watch the live feed from any of your internet connected devices.
What do I need to watch?
You need a minimum of 1.5Mb download Internet speed for our best quality, check at http://www.speedtest.net
We support most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash® or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work. We are streaming a lower bitrate feed that works over most 3G and 4G services. Please consult with your local access carrier for rules and regulations. Please be aware that we are not responsible for data connection charges to view the stream on any platform or service.
Do I need to download anything to view the live stream?
No. Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband connection for video.
What is a Cleeng account?
Cleeng simplifies the access to unique quality content. Using your Facebook, Google or Yahoo! account, it takes just a few seconds to create a Cleeng account and then purchase access using Visa, MasterCard, Mobile/SMS or PayPal. Cleeng keeps track of the premium content you register for or buy, so you can access it later on any of your devices. Note, Cleeng is not responsible for the organization of the event itself.
If you watched the show last year through Richfield, you should already have a Cleeng account that you can use again.
Is my Credit Card secure?
Yes, fully! Your profile, balance and access information are securely stored on the Cleeng servers. All actual transactions are done on the Cleeng servers using 256bits SSL encryption, and payment processing meets the highest PCI compliance standards.
Is the live stream available on mobile devices?
Yes it is! When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and got/purchased your access, just go back to the site. You can connect from your computer, phone or tablet anytime you want to. If you got registered/purchased your ticket before on a different device, simply login with your Cleeng account and again you'll have full access.
Can I book in advance? How do I access the show on D-Day?
We actually recommend you book your ticket in advance. This way, you avoid the queue (even on internet, it can happen!). Then connect a few minutes before the show.
Two ways to get access to the show:
1- from the email receipt you received from Cleeng (check your spam, it may happen it was wrongly classified)
2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your credentials, and that’s it!
How to cancel my subscription?
Firstly login to your Cleeng account via https://cleeng.com/my-account - this account was automatically created when you purchased your subscription - use the same email and password to log in.
Once you have logged in you will see your library with a list of your purchase history. Click on the second tab titled "Subscription". This will show you a full list of all your current live subscriptions.
In the fourth column you can easily change the subscription status by clicking on 'Stop'. The change will be saved automatically and your subscription will be cancelled.
My payment is rejected, what can i do?
It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of your card). Alternatively, please try to use a different payment method.
I have problem accessing the content I previously bought. What can i do?
Few options are available:
Option 1: Search your email inbox for "Cleeng receipt". Have a look too at your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase. It should work!
Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1.
Option 3: If it still doesn't work, possibly your initial order didn't go through. Please place another order. File a refund inquiry with Richfield mentioning your Cleeng receipt number(s). We'll proceed with refunds within 72h after the event.
The video or stream quality is bad, what can i do?
Control your internet connection; try reloading the page a few times or see if you can access the event from another browser and/or device. If the issue continues please check our Twitter for the latest streaming status updates. If no mention of any issue, it must be related to your internet connection. Please check it, and be patient :)
Can I watch from different computers or phones at the same time?
Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse. To avoid your account being cut off, don't use more than 2 different devices just before and during the event.